Welcome back 👋
Your complete QA command center for Noon CS
⚡ Live insights from your data
Add data across your tools to see live insights here.
Master Scorecard
Full customer journey audit — critical & non-critical error tracking
📋 Interaction details
Team / Queue
Channel Call Email Live Chat Social Media WhatsApp
Language Arabic English Arabic & English
FCR outcome Resolved Escalated Transferred Pending
Customer issue description
100
/ 100
All parameters passing
0 critical · 0 non-critical errors
⚠️ COMPLIANCE FATAL — Score: 0
🤖 AI audit narrative
✨ Generate AI narrative
💾 Save audit
📋 Copy
Complete the scorecard above then generate your AI narrative.
RCA Engine
5-Why analysis · Fishbone diagram · Corrective action plan
Problem brief
5-Why analysis
Fishbone
Corrective actions
RCA report
🎯 Problem statement
Error category SOP deviation Knowledge gap Communication failure System error Compliance breach Resolution failure Training gap Management gap Multi-cause systemic
Impact Critical — compliance/legal High — CX failure Medium — process inefficiency Low — minor deviation
Scope Individual agent Team-wide Cross-team / systemic Process / SOP level IT / System level
Problem description
✨ AI suggest 5-Why answers
→ Continue to 5-Why
5️⃣ 5-Why root cause analysis
Fill in the problem brief first.
✨ AI suggest answers
→ Continue to Fishbone
🐟 Fishbone (Ishikawa) cause mapping
Map all contributing causes across 6 categories. This is your evidence that the issue is systemic, not just one agent's fault.
✨ AI suggest causes
→ Continue to actions
✅ Corrective action plan
Action Owner Due date Priority
+ Add action
✨ AI generate action plan
→ Generate report
📄 RCA report
Audience Direct manager CS leadership / HODs Training team Legal / Compliance
Format Full RCA report Executive summary Compliance incident report
Language English Arabic Bilingual
✨ Generate RCA report
💾 Save RCA
📋 Copy
Complete the steps above then generate your report.
Calibration Manager
Run sessions · Score independently · Analyse variance · Generate reports
Session setup
Live scoring
Variance
Report
⚙️ Session setup
Interaction description
👥 Auditors
Auditor name
Role QA Analyst Senior QA QA Lead Team Lead CS Manager Trainer
+ Add
📋 Parameters to calibrate
Weight 2 Weight 3 Weight 4 Weight 5
+ Add
↺ Load defaults
→ Start scoring
⭐ Live scoring
Add auditors and parameters in Setup first.
→ Calculate variance
📊 Parameter variance table
Complete scoring first.
🤖 AI variance analysis
✨ Analyse variance
📄 Calibration report
Audience QA team CS management Team leads Training team
Language English Arabic Bilingual
Key outcomes agreed
✨ Generate report
💾 Save session
📋 Copy
Generate your report above.
Agent Coaching
Turn audit findings into structured coaching conversations and development plans
Agent profile
Errors
Strengths
Coaching guide
Dev plan
Report
👤 Agent profile
Channel Call Email Chat Social Media
Tenure Under 1 month 1–3 months 3–6 months 6–12 months 1–2 years 2+ years
Session type Routine coaching Performance improvement Critical error debrief Compliance debrief Positive reinforcement
Audit score (%)
Interaction summary
Context notes
—
/100
Enter audit score to see coaching context.
⚠️ Log errors found
Severity Critical High Medium Low
Customer impact High — harm/escalation risk Medium — poor experience Low — minor inconvenience
Recurring? No Yes — seen before
Evidence / specific moment
+ Add error
✨ AI suggest from interaction
⭐ Observed strengths
Evidence
+ Add strength
✨ AI suggest strengths
💬 Coaching conversation guide
Coaching style Socratic — guide self-discovery Direct — firm, specific feedback Supportive — empathy-first Structured — formal, documented Motivational — strengths-led
Agent's likely attitude Receptive Defensive Disengaged Anxious Unknown
Session duration 15 minutes 30 minutes 45 minutes 60 minutes
✨ Generate coaching guide
📋 Copy guide
Complete agent profile, errors, and strengths tabs first.
📋 Development action plan
+ Add action
✨ AI generate 30-day plan
📄 Coaching report
Report type Post-coaching summary Performance improvement plan Compliance debrief Manager escalation
Recipients Agent only Agent + team lead Agent + team lead + manager Management only
Language English Arabic Bilingual
Session outcome
Agent response Accepted fully — cooperative Accepted partially — some defensiveness Resistant — significant pushback Disengaged
✨ Generate report
💾 Save session
📋 Copy
Complete all tabs then generate your report.
Complaint Trend Analyzer
Pareto analysis · Trend tracking · Heatmap · AI pattern detection
Log & browse
Pareto
Heatmap
Insights
AI analysis
Report
➕ Log complaint
Category Delivery & logistics Refund & payment Wrong / damaged item Order cancellation Agent communication Resolution quality App / website issue Seller / vendor issue Loyalty & promotions Account & access Other
Channel Call Email Chat Social Media WhatsApp
Severity Critical High Medium Low
FCR Resolved Escalated Pending Re-contact
Repeat? No Yes
+ Log complaint
↺ Load sample data
No complaints logged yet.
📊 Pareto — top complaint categories
🟦 Category × channel heatmap
Log complaints to generate heatmap.
⚡ Live automated insights
Log complaints to generate insights.
🤖 AI deep pattern analysis
✨ Run AI analysis
📋 Copy
Log complaints and run AI analysis.
❓ Ask a specific question
📄 Complaint trend report
Report type Weekly trend report Monthly analysis Escalation risk report Executive summary Process improvement proposal
Audience Direct manager CS leadership Operations team All stakeholders
Period
Language English Arabic Bilingual
✨ Generate report
📋 Copy
Generate your report above.
KPI Tracker
Daily targets, performance monitoring, and live insights
⚡ Live performance insights
Fill in your KPIs to see live insights.
🤖 AI performance coach
Additional context
✨ Get AI coaching
💾 Save today's snapshot
Report Generator
Professional reports for any audience, ready to send
📄 Report configuration
Report type End-of-day quality summary Weekly QA insights report Monthly trend analysis Escalation report Agent performance report Training needs report Calibration summary
Audience Direct manager CS leadership / HODs Training team Operations team All stakeholders
Period
Language English Arabic Bilingual
Key findings / highlights to include
Recommended actions to propose
Tone Professional & concise Detailed & analytical Urgent / escalation Positive with improvement areas
✨ Generate report
📋 Copy
📄 Generated report
Configure above and generate.
My Data
All your work saved locally — export to JSON for Google Drive backup
💾 Data overview
All data is saved in your browser's local storage and persists when you close and reopen this file. Export regularly to Google Drive as a backup.
📦 Backup & restore
⬇ Export all data (JSON)
⬆ Import backup
🗑 Clear all data
📌 Google Drive backup workflow: NoonQA_backup.json file to your Downloads💡 Tip: Bookmark this HTML file in Chrome for one-click access. Add it to your taskbar for even faster access.
📋 Saved records
No saved records yet.