noon · Compliance & Quality Analyst · Client assignment
Set up the operating structure for a five-person compliance team. Built the team’s system, wrote SOPs, defined KPIs, automated recurring workflows and trained fellow analysts to use AI.
Career brief / Dubai, UAE
Zain Ali
Operations excellence · Quality analytics · AI enablement
zain.ali.careers@gmail.com · LinkedIn
Profile
Operations and quality professional with more than four years of UAE experience across e-commerce, real estate, retail and loyalty. I develop workflows and performance measures, turn customer feedback into action, and train teams to use AI in practical ways.
Selected experience
Metropolitan Premium Properties · Client experience and quality assurance
Reviewed sales and rental interactions, analysed customer feedback and lead performance, built dashboards and coached frontline teams.
Majid Al Futtaim · Quality assurance · Client account
Built scorecards and dashboards, analysed customer satisfaction and NPS, and used findings to guide coaching and stakeholder updates.
Skills and training
Process improvement, operational compliance, SOP and KPI design, workflow automation, team coaching, Power BI, Excel, SQL and customer feedback analysis.
Bachelor of Engineering, China University of Petroleum. Six Sigma Yellow Belt, 1 Million Prompters AI Prompt Engineering Certificate, Google Data Analytics and SQL for Data Science.
Selected projects
Creative and AI research and development, AI agent workflows, Monaliza Bazzar project management, and Dr. Doha brand identity and event artwork.